What is myPinoy.TV?

myPinoy.TV provides an online video service targeted to Filipinos worldwide, offering a selection of local or Tagalized television shows, movies, and videoke.

How does it work?

All you need is an Internet Connection and Device with a Web Browser. Just sign up at http://mypinoy.tv/join and check your e-mail to activate your account.

Do I have to pay to watch content on the site?

Yes, we have different packages to suit your viewing pleasure. More information at http://mypinoy.tv/pricing. However, we let you watch the last 3 epsiodes of a show for free so that you can get a taste of what we offer.

Payment options can be found at http://mypinoy.tv/payment_option.

How long is a subscription to a movie?

Where is the myPinoy.TV service available?

We are available worldwide.

How do I redeem an eGift Card?

Login to your account and visit “My Account”.

How do I set up an account?

All you need is an Internet Connection and Device with a Web Browser. Just sign up at http://mypinoy.tv/join and check your e-mail to activate your account.

How do I confirm my email address?

After signing up, we will automatically send you an e-mail with a link to activate your account. Once this is confirmed,

I forgot my username or password. What should I do?

Click on the “Forgot your password?” link found in the Login form (http://mypinoy.tv/log-in) or contact us at support@mypinoy.tv for assistance.

Can I change my myPinoy.TV username?

No, your myPinoy.TV username will always be your e-mail address.

What are the technical requirements to use myPinoy.TV?

To enjoy videos at My Pinoy TV and take advantage of our latest design features, you will need the following software installed on your computer:

• Internet Explorer 9.0 or above, Firefox 11 or above, Google Chrome or Safari 3.0 or above. Latest version is recommended.


• JavaScript and Cookies must also be enabled.


• Latest Adobe Flash Player


• Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X, or Linux

In addition, you will need an internet connection with sufficient bandwidth. Our videos stream at an average of 800 Kbps, but we recommend a downstream bandwidth of 1000Kbps or higher for the smoothest playback experience, or you can pause and allow the streams to buffer before playing them. You can test your downstream bandwidth at many websites. Search for "bandwidth test" on the web to find many of the most popular bandwidth test websites. You can upgrade or download the latest version of Flash Player here.

Download links:

• Internet Exporer - http://windows.microsoft.com/en-us/internet-explorer/products/ie/home


• Mozilla Firefox - http://www.mozilla.org/en-US/firefox/new/


• Google Chrome - http://www.google.com/chrome


• Apple Safari - http://www.apple.com/safari/


• Adobe Flash Player - http://get.adobe.com/flashplayer/

I am getting Adobe Action Script errors, how do I disable them?

Please make sure you have the latest official version of Adobe Flash Player installed. You may check what version you have and the latest release by following this link: http://www.adobe.com/products/flash/about/.

If the problem persists, try uninstalling your current Flash Player using the following link: http://kb.adobe.com/go/tn_14157.

To install/ reinstall the latest version of Flash Player, visit http://get.adobe.com/flashplayer/.

If you are still experiencing Adobe issues after following the steps listed above, please email support@mypinoy.tv with the following information:

• The Title of the video you are having problems with (or indicate if all videos have the same problem).


• Your Username.


• Your Location (City, Country).


• Your Computer Platform and Browser information.


• Your IP Address from http://whatismyip.akamai.com/.


• Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.

myPinoy.TV does not detect that I have Flash Player installed, what do I do?

Try uninstalling your current Flash Player using the following link: http://kb.adobe.com/go/tn_14157. To install/ reinstall the latest version of Flash Player, visit http://get.adobe.com/flashplayer/.

Why do my videos keep stalling / stuttering?

This may be due to your internet connection speed. Please make sure you have the minimum software and bandwidth requirements as listed above. If you are still experiencing video stream issues after confirming that you have the minimum requirements, please email support@mypinoy.tv with the following information:

• The Title of the video you are having problems with (or indicate if all videos have the same problem).


• Your Username.


• Your Location (City, Country).


• Your Computer Platform and Browser information.


• Your IP Address from http://whatismyip.akamai.com/.


• Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.

Am I allowed to download videos?

No. We strictly enforce anti-piracy efforts since our website is fully legal.

How do I watch a movie or episode?

Once you have logged in and subscribed, any video available to you will automatically load for you to watch. Just hit the Play button.

How do I watch live events?

The player for live events will only be made available at the time the event will start. There will be a countdown timer while the stream is not yet available. Remember that you have to be logged in to watch.

When I try to watch a video, I see a "Video access is restricted" in green. What should I do?

Refresh or reload the page. If problem persists, please contact us at support@mypinoy.tv.

I can't play streaming Radio on my browser. What should I do?

If you are using Internet Explorer, your browser will prompt to install the Windows Media Player plugin for your browser. After installation, you will be able to play the streaming audio.

For Mozilla Forefox users, please download the plugin here.

For Macintosh users, you will need to download Windows Media Player for Mac here.

What does it mean when it says that the Video is Under Repair?

This means that we are repairing the video for errors and will be available shortly. If you would like to expedite a request, you may contact support@mypinoy.tv.

How do I pay for my bill?

You can pay via Paypal, credit card, bank-to-bank transfers or remittance. Details can be found on our Payment Options page.

What if there is an error to the amount charged or would like to request a refund?

Contact us at support@mypinoy.tv.

How much is a myPinoy.TV subscription and what are the different subscription modes I can avail of?

We have different packages to suit your viewing pleasure. More information at http://mypinoy.tv/pricing. However, we let you watch the last 3 epsiodes of a show for free so that you can get a taste of what we offer.

Payment options can be found at http://mypinoy.tv/payment_option.

How do I cancel my subscription?

Contact us at support@mypinoy.tv and inform us of the cancellation and your reason why.

I don't have a PayPal account, how can I purchase a subscription or buy credits?

We accept credit cards, bank-to-bank transfers and remittance payments via LBC and iRemit.

I purchased a subscription using Paypal but it does not appear in myAccount. What should I do?

When purchasing via Paypal, it is important to wait for Paypal to redirect you back to our website and not close the window or hit the “Back” button. In case this happens, you may contact us at support@mypinoy.tv to insert your purchase into your account.