Getting Help with My Pinoy TV

We've made My Pinoy TV as easy to use as we can, but we know that things don't always go according to plan. We've got various resources to help you fix problems and suggest new features.

This section contains a list of the most commonly asked questions about myPinoy.TV, as well as solutions to a variety of common problems. Check the list below for the answer to your question, or contact us if the issue isn't addressed.

General

What is My Pinoy TV ?

My Pinoy TV is Your Internet TV. We provide an online video streaming service targeted to Filipinos worldwide, offering a selection of Philippine television shows, movies, and sports. Whether local or Tagalized, we are your all-in-one solution for instant access to your favorites on Philippine TV.

How does it work?

All you need is an Internet Connection and a Device with a Web Browser. Just login with your Facebook account or sign up at http://mypinoy.tv/signup and check your e-mail to activate your account and start watching.


Our Pinoy TV, Movies and PBA videos are compatible across all devices, whether it be your PC, laptop, tablet or mobile device with its responsive design.

Do I have to pay to watch content on the site?

We have two (2) types of content: Free and Premium. You do not have to pay for free content but you will be required to view advertisements while watching the video.


MyPinoyTV Plus is our premium service with a monthly fee, where you get access to exclusive content, ad-free. Some content may also have subtitles – this will be properly labeled.

Where is the My Pinoy TV service available?

We are available worldwide, as long as you have a data plan or internet connection, and a device with a browser to access our website.


We will also be releasing our iOS and Android app – please stay tuned.

Getting Started

How do I set up an account?

Login using your Facebook account via Facebook Connect and start watching.


If you don’t have a Facebook account, just sign up at http://mypinoy.tv/signup and confirm your e-mail to activate your account.


The videos are free but you need an account with My Pinoy TV to watch.

How do I confirm my email address after signing up?

We will automatically send you an e-mail with a link to confirm your e-mail address. This will help us verify that you are using a valid account.

I forgot my username or password. What should I do?

Your username is your e-mail address. For your password, click on the "Forgot your password?" link found in the Login page (http://mypinoy.tv/login) and we will send you a link to reset your password.


You may also contact us at support@mypinoy.tv for assistance.

Can I change my My Pinoy TV username?

No, your My Pinoy TV username will always be your e-mail address.

What are the technical requirements to use myPinoy.TV?

To enjoy videos at My Pinoy TV and take advantage of our latest design features, you will need the following software installed on your computer:


  • Laptop/ PC running on Windows or Mac OS.
  • Any mobile device.
  • JavaScript and Cookies must also be enabled.
  • Latest version of Google Chrome, Mozilla Firefox, Apple Safari or Internet Explorer.

In addition, you will need an internet connection with sufficient bandwidth. To get the best quality, you will need an average stream of 800kbps, but we will automatically serve you the appropriate video quality based on your internet connection to avoid buffering.


Download links:


I am unable to watch a video, or I get an error when playing the video, what should I do?

If you are experiencing issues when playing a video, please email support@mypinoy.tv with the following information:


  • The Title of the video you are having problems with (or indicate if all videos have the same problem).
  • Your Username.
  • Your Location (City, Country).
  • Your Computer Platform and Browser information.
  • Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.

Why do my videos keep stalling / stuttering?

This may be due to your internet connection speed. Please make sure you have the minimum software and bandwidth requirements as listed above. If you are still experiencing video stream issues after confirming that you have the minimum requirements, please email support@mypinoy.tv with the following information:


  • The Title of the video you are having problems with (or indicate if all videos have the same problem).
  • Your Username.
  • Your Location (City, Country).
  • Your Computer Platform and Browser information.
  • Your IP Address from http://whatismyip.akamai.com/.
  • Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.
Watching Videos

Do I have to pay for a subscription to watch videos?

No, we have a free section on the website with over 100 titles for you to enjoy. However, if you would like access to other exclusive content, you will have to subscribe to MYPINOYTV+.

Am I allowed to download videos?

No, we are a streaming only website. We strictly enforce anti-piracy efforts since our website is fully legal.

How do I watch a movie or episode?

Once you have signed up and logged in, any video available to you will automatically load for you to watch. Just hit the Play button.

How do I watch live events?

The player for live events will only be made available at the time the event will start. There will be a countdown timer while the stream is not yet available. Remember that you have to be logged in to watch.

Why is there missing episodes in the show I am watching?

My Pinoy TV regularly updates our content. For new titles, we make at least 5 episodes available upon its release. In the subsequent weeks, we will be adding an additional 5 episodes until its completion.

MYPINOYTV+

What is the difference of MYPINOYTV+?

MYPINOYTV+ is a premium service with a monthly subscription for users who want access to exclusive content and would like to watch their shows ad-free.

How do I sign up for MYPINOYTV+?

Visit the MYPINOYTV+ and subscribe to our monthly package to start watching your favorite shows!

How do I watch live events?

The player for live events will only be made available at the time the event will start. There will be a countdown timer while the stream is not yet available. Remember that you have to be logged in to watch.

Why is there missing episodes in the show I am watching?

My Pinoy TV regularly updates our content. For new titles, we make at least 5 episodes available upon its release. In the subsequent weeks, we will be adding an additional 5 episodes until its completion.