Getting Help with My Pinoy TV

We've made My Pinoy TV as easy to use as we can, but we know that things don't always go according to plan. We've got various resources to help you fix problems and suggest new features.


This section contains a list of the most commonly asked questions about myPinoy.TV, as well as solutions to a variety of common problems. Check the list below for the answer to your question, or contact us if the issue isn't addressed.

General

What is My Pinoy TV ?

My Pinoy TV is Your Internet TV. We provide an online video streaming service targeted to Filipinos worldwide, offering a selection of Philippine television shows, movies, and videoke. Whether local or Tagalized, we are your all-in-one solution for instant access to your favorites on Philippine TV.

How does it work?

All you need is an Internet Connection and a Device with a Web Browser. Just sign up at http://mypinoy.tv/signup and check your e-mail to activate your account.


Our Pinoy TV, Movies and PBA videos are compatible across all devices, whether it be your PC, laptop, tablet or mobile device.

Do I have to pay to watch content on the site?

Yes, please refer to our Pricing page

Where is the My Pinoy TV service available?

We are available worldwide, as long as you have a data plan or internet connection, and a device with a browser to access our website.


We also have a My Pinoy TV iOS app available at https://itunes.apple.com/us/app/my-pinoy-tv/id619941256?mt=8

Getting Started

How do I set up an account?

Just sign up at http://mypinoy.tv/signup and check your e-mail to activate your account. Alternatively, you can sign up using Facebook Connect on our website.


The videos are free but you need an account with My Pinoy TV to watch.

How do I confirm my email address?

After signing up, we will automatically send you an e-mail with a link to confirm your e-mail address. This will help us verify that you are a valid account.

I forgot my username or password. What should I do?

Click on the “Forgot your username or password?” link found in the Login page (http://mypinoy.tv/member-login) and we will send you a link to reset your password. You may also contact us at support@mypinoy.tv for assistance.

Can I change my My Pinoy TV username?

No, your My Pinoy TV username will always be your e-mail address.

What are the technical requirements to use myPinoy.TV?

To enjoy videos at My Pinoy TV and take advantage of our latest design features, you will need the following software installed on your computer:


  • Laptop/ PC running on Windows or Mac OS.
  • Any mobile device.
  • JavaScript and Cookies must also be enabled.
  • Latest version of Google Chrome, Mozilla Firefox, Apple Safari or Internet Explorer 9 or later.

In addition, you will need an internet connection with sufficient bandwidth. To get the best quality, you will need an average stream of 800kbps, but we will automatically serve you the appropriate video quality based on your internet connection to avoid buffering.


Download links:


I am unable to watch a video, or I get an "Invalid Video Content Specified" error, what should I do?

If you are experiencing issues when playing a video, please email support@mypinoy.tv with the following information:


  • The Title of the video you are having problems with (or indicate if all videos have the same problem).
  • Your Username.
  • Your Location (City, Country).
  • Your Computer Platform and Browser information.
  • Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.
Why do my videos keep stalling / stuttering?

This may be due to your internet connection speed. Please make sure you have the minimum software and bandwidth requirements as listed above. If you are still experiencing video stream issues after confirming that you have the minimum requirements, please email support@mypinoy.tv with the following information:


  • The Title of the video you are having problems with (or indicate if all videos have the same problem).
  • Your Username.
  • Your Location (City, Country).
  • Your Computer Platform and Browser information.
  • Your IP Address from http://whatismyip.akamai.com/.
  • Your Download and Upload speed as reported by SpeedTest. There is an option to "Direct Link" the results on completion.

Watching Videos

Am I allowed to download videos?

No. We strictly enforce anti-piracy efforts since our website is fully legal.

How do I watch a movie or episode?

Once you have signed up and logged in, any video available to you will automatically load for you to watch. Just hit the Play button.

How do I watch live events?

The player for live events will only be made available at the time the event will start. There will be a countdown timer while the stream is not yet available. Remember that you have to be logged in to watch.

SIGN UP NOW TO GET FREE ACCESS!

Papayag ka bang malabo ang paboritong Filipino TV show mo? Why settle for illegal streaming sites that offer low quality Pinoy TV shows? Pinoys like you deserve only the best!

My Pinoy TV lets you watch licensed and high-quality Philippine television shows, movies and live PBA games online hassle-free. You can also watch PBA replay games via our on-demand subscription! Hindi ka na mahuhuli sa usapan ever again.

AVAILABLE ANYTIME, ANYWHERE

Take MyPinoyTV whenever and wherever you go! Your favorite Pinoy shows are available for screens of all shapes and sizes.

Watch Pinoy TV on your desktop, laptop, tablet, mobile phone or even on your Smart TV - at no extra cost! Saan ka pa?

Learn more

WHY MYPINOY.TV